Press Email
For news, interviews, or feature requests this channel typically sends an initial reply within 2 business days
- Direct to the bd99 Support team
- Dhaka-based media questions are also accepted
bd99 Support and contact for quick help
Whether in Dhaka or any city in Bangladesh, talking with the bd99 Support Team is easy. On the bd99 Contact page you have separate paths for contact information, Help Center, and press questions
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bd99 Support: Separate path for press contact
If you keep media team questions separate, replies come quickly. The bd99 Contact page has clear routes for press, app, and account matters
Press notes and follow-up
In the same email include the subject, date, and purpose of the task so the bd99 Help team can process your request quickly
- Provide the necessary information in
- Use a brief subject line
How to start from the Help Center
If login ever gets stuck, or questions about the APK arise, first view the guide on the bd99 Support page
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1. Identify the question
If you are stuck at login, app, or account section, identify that first. If login problems, keep screenshots to help
2. Choose the correct
If it's for press, use the press card; for general help, the Help Center. If you have questions about bKash, Nagad, or Rocket, write those separately
3. Provide brief information
Your name, Dhaka or another city, and what’s blocking you; a 3-line message is usually enough
Other contact methods
There are three more paths besides press that work well for quick questions
A
App Support
If APK install, update, or notifications fail, write here; Android users often get quick solutions from this route
K
Account Support
Separate help is available for login, password, and profile information; bd99 App users ask most questions here
P
Payment Information
If there is a mistake about bKash, Nagad, or Rocket, first verify the information; many Dhaka users can spot the error in 2 minutes
Media Kit and Brand Information
Journalists usually want to know three things: brand, field, and contact paths. At bd99, this information is all in one place, so you don't have to look around
If you are in Dhaka, a short message on the phone is often enough, and if the matter is related to bKash, Nagad, or Rocket, including a transaction reference helps the support team understand quickly
Brand Notes
bd99 has been operating since 2018; users from 24 countries regularly contact about accounts, apps, and support
Media Requests
If you need logos, screenshots, or a short brand description, write separately; one clear email is the best start
Quick answers to common questions
Avoid repeating the same question; most users get stuck in three places, so check the Help Center first
What to do if you can't log
Check the password, then open the bd99 Login page; if needed, clear the app's old cache
Why isn't the app installing?
On Android, check whether APK permissions are enabled; on some phones, changing the setting once resolves the issue
What information to send
Name, city, issue, and if needed, a screenshot; this helps bd99 Support understand quickly
Connect faster with the bd99 App
Keeping everything on a small screen is easy with the bd99 App; support notices, login details, and help links are at your fingertips
This page's final step is easy: download the APK and return to the bd99 Support or bd99 Contact page to speed things up
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